Refund policy

Return and Refund Policy

Summary of Return Rules

1. Return Period

• Returns are accepted within 14 days from the date of receipt of the order.

2. Return Shipping

• The customer is responsible for shipping the items to be returned.

3. Refund Conditions
Only eligible items will be refunded, meaning those that:

• Are still sealed.
• Show no signs of damage.
• Show no signs of various use.

4. Refund Method

• The refund will be issued to the card used for the purchase.

Return Procedure

1. Contact Customer Service

• Before proceeding with the return, contact our customer service to obtain authorization and specific instructions.

2. Package Preparation

• Carefully pack the items to be returned, ensuring they are in the same condition as when received.

3. Shipping

• Ship the package to the address provided by customer service. We recommend using a trackable shipping service.

Refund Timing

• Once the return is received and verified, we will process the refund within 5-7 business days.
• The time required to see the refund on your account may vary depending on your bank or credit card provider.

For further information or clarification, please do not hesitate to contact our customer service at oleificiodemuru@tiscali.it.